Shopify support vs Shopify maintenance — what you’re actually looking for
Shopify’s own support (help.shopify.com, chat) handles your account, billing and platform issues. It won’t fix your theme, debug an app conflict, or speed up your store. That’s where a Shopify maintenance partner comes in: a developer who knows your store’s code and is accountable for keeping it working.
Quick self-help first? Our guide to the 12 most common Shopify problems covers the usual suspects.
What’s included
- Fixes — broken sections, checkout errors, app conflicts, layout bugs on Arabic/RTL pages.
- Speed optimisation — Core Web Vitals on real UAE mobile connections: app-script audit, image and font loading, theme code clean-up.
- App audits — remove what you don’t use, replace overlapping apps, cut monthly app spend.
- Theme updates — keep a customised theme current without losing your changes.
- Store management — product uploads, collections, campaign landing pages, Ramadan / White Friday / DSF set-ups.
- Payments and shipping checks — gateway, BNPL and courier integrations tested monthly. See payments.
- Monthly report — what was done, speed scores, issues spotted, recommended next steps.
Plans
| Plan | For | Includes |
|---|---|---|
| Essential | Small stores | Monitoring, fixes, monthly app and speed check, a few hours of changes |
| Growth | Active stores running campaigns | Everything in Essential + more development hours, landing pages, CRO tests |
| Dedicated | High-volume / Plus | Reserved developer capacity, faster response, integrations and roadmap work |
Pricing depends on store size and hours — we quote a fixed monthly fee in AED after a free store review. One-off speed optimisation projects are also available.
Shopify speed optimisation
Slow stores lose sales, especially on mobile. Our speed work targets the causes, not the score: unused app scripts loading on every page, oversized hero images and videos, render-blocking fonts, and heavy theme sections. We measure before and after with field data from Search Console and PageSpeed Insights.
Related: Shopify SEO services, Shopify development.